Returns & Refunds

Visit the ReBound portal below, follow the instructions and drop your parcel off at the specified drop off point:

AU - Click here
NZ - Click here

We're sorry but we are unable to offer a free returns service. To cover the cost of your return PLT will deduct $14.99 AUD or $20 NZD from your refund total. Customers who wish to return their items can use the returns portal found here

A printer may be required to print your label.

Once we have confirmation that ReBound have received your parcel, we will credit your return. This will usually take approx. 5 working days.

Please keep your orders separate, as returning more than one order in a parcel may delay your refund.

• Items must be returned within 28 days of receiving your order..
• Items must be unworn and unwashed.
• Beauty lines and pierced jewellery cannot be returned for health and hygiene reasons. Underwear and swimwear can only be returns if the hygiene seal has not been removed.
• Shoes must be tried on indoors.
• Items must have all tags attached.
• To cover the cost of your return PLT will deduct $14.99 AUD or $20 NZD from your refund total however you must obtain your proof of postage until you have received your refund, just in case your order is lost on its way back to PrettyLittleThing.

You are able to return unsuitable items within 28 days of receipt. Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on swimwear if the hygiene seal is not in place or has been broken.

Sorry you have received a faulty item! So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can find you can find here

We aim to process your return and refund for you ASAP, but on occasions it may take up to 14 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 14 days of returning the items, please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.

As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

Unfortunately we do not refund postage/shipping charges on AUS orders.

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in ‘HOW DO I RETURN AN ITEM?’.

If you’re a customer in the EEA, you get 14 days to cancel your contract with us. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

Email us: customer.services@prettylittlething.com

Write to us via post: PrettyLittleThing.com, PO Box 553, Burnley, BB11 9GD

If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? You`ll then receive a full refund as per the policy above. For hygiene reasons, pierced jewellery is non-refundable. Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.