Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7!
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At PrettyLittleThing, we’ve got your back when it comes to your style and those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority.
We know the world of data security can be tricky (and a little zzzz), but we want you to be fully clued up on everything you need to know when it comes to your personal information and how it’s used. Consider this your guide to all things privacy related.
Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account.
When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.
We may also receive information from you via you entering one of our competitions, participating in any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer services team.
During these difficult times we’re working around the clock to ensure business as usual to provide you the service you know and love - without compromising on safety.
Due to limited flights, strict social distancing requirements and a substantial increase in parcel volumes as more people shop online, we are experiencing significant delivery delays to our service.
Despite this, we’re doing all we can to get your parcel to you as quickly and safety as possible. Remember you can keep up to date with your delivery through parcel tracking, the chatbot and the MyPost App.
We thank you for your patience at this time with our customer service team who are working tirelessly and doing their best to keep up with the additional demand.
Be assured we’re taking every precaution necessary to protect the safety and well-being of both you and our workers.
Post Offices have implemented social distancing measures and strict cleaning and hygiene standards for all regular services conducted in store. Counter safety screens are also currently being rolled out to further improve hygiene and reduce risks.
The World Health Organisation and the Australian Department of Health have stated that the risk of contracting COVID-19 through handling of mail or parcels is extremely low.
Nevertheless, we’ve added further health and safety steps to ensure that mail and parcels are handled safely by minimising human contact where possible. This is done by introducing contactless parcel deliveries where a signature is no longer required by yourselves to help reduce risks here.
We can only hope life returns to normality for all of us as quickly as possible. Until then, stay safe Australia.
Sending love, support and positivity to all.
Visit the ReBound portal below, follow the instructions and drop your parcel off at the specified drop off point:
AU - Click here
NZ - Click here
The ReBound returns service costs $9.99 AUD / $14.99 NZD – payment can be made with card or PayPal.
A printer may be required to print your label.
Once we have confirmation that ReBound have received your parcel, we will credit your return. This will usually take approx. 5 working days.
Please return unsuitable items within 28 days of receiving your order. Please return items in their original packaging. For a full breakdown on what items are eligible to return please see ‘WHAT IS YOUR RETURNS POLICY?’.
We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service. A returns label for your local returns center will be included in your parcel.
Sorry you have received a faulty item! So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can find you can find here
We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.
As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
If you’re a customer in the EEA, you get 14 days to cancel your contract with us. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).
There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:
Email us: firstname.lastname@example.org
Write to us via post: PrettyLittleThing.com, PO Box 553, Burnley, BB11 9GD
If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? You`ll then receive a full refund as per the policy above. For hygiene reasons, pierced jewellery is non-refundable. Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.
Received your PrettyLittleThing garms but aren’t 100% in love? No worries. Here’s what you’ve gotta do:
If you don’t have an account – that’s ok, you can still return your product.
Package up your unwanted purchase with a note inside including your name and order number (you’ll find this on your confirmation email).
Download your returns label here, and post back to us from your local post office. Please remember to keep your proof of postage.
Wanna join our gang? Make an account here
Still need our help? Hit us up below.FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.
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