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FAQ! Need Help?

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See Our Most Frequently Asked Questions Below

Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed.

EXTENDED RETURNS

Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.

We now offer FREE Doddle Returns to all UK customers as well as a FREE UK Collect+ returns service via over 5,900 local stores nationwide.

Please click here to view our full Returns Policy.

TRACKED SHIPPED OPTIONS
Shipping Option Shipping Times
Please Note: The delivery times shown are from the date of order		 Shipping Costs
AUS Standard Shipping
Metro areas		 Delivered within 5-7 working days. *fully trackable $7.99
AUS Standard Shipping
Non-Metro areas		 Delivered within 6-12 days, depending on your area zip code.
Refer to the non-metros areas table below. *fully trackable		 $7.99
AUS Express Shipping
Metro areas		 Delivered within 4 working days *fully trackable $14.99
AUS Express Shipping
Non-Metro areas		 Delivered within 4 - 10 days depending on your area zip code.
Refer to the non-metros areas table below. *fully trackable		 $14.99
NZ Saver Shipping Delivered within 5 -7 working days remote area, depending on your area zip code. *fully trackable $5.99
NZ Express Shipping Delivered within 4 working days. *fully trackable $14.99
Non-Metro areas Standard Shipping Time
Please Note: The delivery times shown are from the date of order		 Express Shipping Time
Please Note: The delivery times shown are from the date of order
Victoria Country 7-11 working days 5 working days
QLD Near Country 8-10 working days 5 working days
QLD Far Country 7-11 working days 5 working days
QLD Far Northern 7-12 working days 5-6 working days
South Australia 8-10 working days 5-7 working days
Western Australia 7-11 working days 6-7 working days
Western Australia Far 9-12 working days 7-10 working days
Tasmania 7-11 working days 5-7 working days
Darwin 7-12 working days 6-7 working days
Alice Springs 7-11 working days 5-8 working days
Northern Territories Other 8-12 working days 6-9 working days
WHAT IS YOUR RETURNS POLICY?
  • Items must be returned within 28 days of receiving your order.
  • Items must be unworn and unwashed.
  • Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
  • Swimwear and underwear cannot be returned for health and hygiene reasons.
  • Shoes must be tried on indoors.
  • Items must have all tags attached.
  • Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to PrettyLittleThing.
HOW DO I RETURN AN ITEM FROM AUSTRALIA OR NEW ZEALAND?

New tracked returns!

You can now use eParcel Return to send back your unwanted items. This service is fully tracked, cost effective and stress-free. Simply login to select your item(s) for return.

Please follow the process below for returning your parcel to us.

1. Go to our returns portal at https://prettylittlething.managemyreturn.com

2. Simply follow the onsite instructions, you will only need your order number and email address.

3. Repack items with all of the tags still attached, ideally in the original packaging. Please remember to include a copy of your delivery note.

4. The eParcel Return service costs $8.95 AUD & $9.75 NZD. This payment can be made with either a credit card or PayPal.

5. You will need a printer to print off and attach your returns label. Then take it to your nearest locker, streetbox, PUDO or Post Office to send it off, it’s that easy. Make sure you get proof of postage and keep it safe.

6. Once we have confirmation of your parcel from eParcel Return we will issue your credit, this usually takes up to 10 business days.

Click here to start your return.

 

Alternatively, you can return your items by using post office counters. Please do not post the package without obtaining a receipt of postage. Keep your receipt of postage safe as you will need this as your proof of return.

There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account'.

Australian label can be found here

New Zealand label can be found here

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Still need our help? Hit us up below.
FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.