FAQ! Need Help?
We've got you covered
See Our Most Frequently Asked Questions Below
Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed.
We’ve extended our returns policy for Christmas 2018. Orders (which are subject to our returns policy) placed from 1st October 2018 through 24th December 2018 can be returned up until 31st January 2019.
Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.
We now offer FREE Doddle Returns to all UK customers as well as a FREE UK Collect+ returns service via over 5,900 local stores nationwide.
Please click here to view our full Returns Policy.
| Shipping Option | Shipping Times Please Note: The delivery times shown are from the date of order |
Shipping Costs |
| AUS Standard Shipping Metro areas |
Delivered within 5-7 working days. | $7.99 |
| AUS Standard Shipping Non-Metro areas |
Delivered within 6-12 days, depending on your area zip code. Refer to the non-metros areas table below. |
$7.99 |
| AUS Express Shipping Metro areas |
Delivered within 4 working days. | $14.99 |
| AUS Express Shipping Non-Metro areas |
Delivered within 4 - 10 days depending on your area zip code. Refer to the non-metros areas table below. |
$14.99 |
| NZ Saver Shipping | Delivered within 5 -7 working days remote area, depending on your area zip code. | $5.99 |
| NZ Express Shipping | Delivered within 4 working days. | $14.99 |
| Non-Metro areas | Standard Shipping Time Please Note: The delivery times shown are from the date of order |
Express Shipping Time Please Note: The delivery times shown are from the date of order |
| Victoria Country | 7-11 working days | 5 working days |
| QLD Near Country | 8-10 working days | 5 working days |
| QLD Far Country | 7-11 working days | 5 working days |
| QLD Far Northern | 7-12 working days | 5-6 working days |
| South Australia | 8-10 working days | 5-7 working days |
| Western Australia | 7-11 working days | 6-7 working days |
| Western Australia Far | 9-12 working days | 7-10 working days |
| Tasmania | 7-11 working days | 5-7 working days |
| Darwin | 7-12 working days | 6-7 working days |
| Alice Springs | 7-11 working days | 5-8 working days |
| Northern Territories Other | 8-12 working days | 6-9 working days |
- Items must be returned within 28 days of receiving your order.
- Items must be unworn and unwashed.
- Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
- Swimwear and underwear cannot be returned for health and hygiene reasons.
- Shoes must be tried on indoors.
- Items must have all tags attached.
- Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to PrettyLittleThing.
New tracked returns!
You can now use eParcel Return to send back your unwanted items. This service is fully tracked, cost effective and stress-free. Simply login to select your item(s) for return.
Please follow the process below for returning your parcel to us.
1. Go to our returns portal at https://prettylittlething.managemyreturn.com
2. Simply follow the onsite instructions, you will only need your order number and email address.
3. Repack items with all of the tags still attached, ideally in the original packaging. Please remember to include a copy of your delivery note.
4. The eParcel Return service costs $8.95 AUD & $9.75 NZD. This payment can be made with either a credit card or PayPal.
5. You will need a printer to print off and attach your returns label. Then take it to your nearest locker, streetbox, PUDO or Post Office to send it off, it’s that easy. Make sure you get proof of postage and keep it safe.
6. Once we have confirmation of your parcel from eParcel Return we will issue your credit, this usually takes up to 10 business days.
Click here to start your return.
Alternatively, you can return your items by using post office counters. Please do not post the package without obtaining a receipt of postage. Keep your receipt of postage safe as you will need this as your proof of return.
There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account'.
Australian label can be found here
New Zealand label can be found here
- .
Still not found what you're looking for?
