Important update to our services

During these difficult times we’re working around the clock to ensure business as usual to provide you the service you know and love - without compromising on safety.
Due to limited flights, strict social distancing requirements and a substantial increase in parcel volumes as more people shop online, we are experiencing significant delivery delays to our service.
Despite this, we’re doing all we can to get your parcel to you as quickly and safety as possible. Remember you can keep up to date with your delivery through parcel tracking, the chatbot and the MyPost App.
We thank you for your patience at this time with our customer service team who are working tirelessly and doing their best to keep up with the additional demand.

Changing how we work to remain safe

Be assured we’re taking every precaution necessary to protect the safety and well-being of both you and our workers.
Post Offices have implemented social distancing measures and strict cleaning and hygiene standards for all regular services conducted in store. Counter safety screens are also currently being rolled out to further improve hygiene and reduce risks.
The World Health Organisation and the Australian Department of Health have stated that the risk of contracting COVID-19 through handling of mail or parcels is extremely low.
Nevertheless, we’ve added further health and safety steps to ensure that mail and parcels are handled safely by minimising human contact where possible. This is done by introducing contactless parcel deliveries where a signature is no longer required by yourselves to help reduce risks here.
We can only hope life returns to normality for all of us as quickly as possible. Until then, stay safe Australia.
Sending love, support and positivity to all.