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Shipping

Get It In Time! Check the order dates below to get your new, in time for Christmas
SERVICE Last Order Date for Christmas Last Order Date for NYE
AUS Standard Monday 14th December Thursday 17th December
AUS Express Wednesday 16th December Saturday 19th December
NZ Standard Sunday 13th December Wednesday 16th December
NZ Express Friday 18th December Sunday 20th December

 

CONTACT FREE DELIVERY

Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery, for more information please click here. Stay safe!

Track your order
Please note: tracking is only available once the order has been despatched

Please enter your order number:

**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.

Tracked shipping options for AUS and NZL
Shipping Option Shipping Times
Please Note: The delivery times shown are from the date of order
Shipping Costs
AUS Standard Shipping
Metro areas

Delivered within 12 business days

Please note that due to local government lockdowns in the South Australia and Adeleaide regions this shipping could be up to 18 working days 
$14.99
AUS Standard Shipping
Non-Metro areas

Delivered within 12 business days

Please note that due to local government lockdowns in the South Australia and Adeleaide regions this shipping could be up to 18 working days 

$14.99
AUS Express Shipping
Metro areas

Delivered within 5 business days

$19.99
AUS Express Shipping
Non-Metro areas
Delivered within 5 business days $19.99
NZ Saver Shipping Delivered within 8 business days $14.99
NZ Express Shipping Delivered within 5 business days $19.99
Non-Metro areas Standard Shipping Time
Please Note: The delivery times shown are from the date of order
Express Shipping Time
Please Note: The delivery times shown are from the date of order
Victoria Country 7-11 working days 5 working days
QLD Near Country 8-10 working days 5 working days
QLD Far Country 7-11 working days 5 working days
QLD Far Northern 7-12 working days 5-6 working days
South Australia 8-10 working days 5-7 working days
Western Australia 7-11 working days 6-7 working days
Western Australia Far 9-12 working days 7-10 working days
Tasmania 7-11 working days 5-7 working days
Darwin 7-12 working days 6-7 working days
Alice Springs 7-11 working days 5-8 working days
Northern Territories Other 8-12 working days 6-9 working days
WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?

Sorry to hear you haven’t received a part of your order! Please note that during the period July to September, some orders may be sent out in multiple parts.

If you are missing part of your order, please check:

  • Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.
  • The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
  • Your PLT parcel packaging, if your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split.

If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Make sure to let them know your order number and which items were missing.

DO YOU DELIVER TO PO BOXES?

The express shipping services for Australia, New Zealand and USA cannot make deliveries to PO Box addresses. Please use an alternative shipping address or select the standard shipping service.

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

Depending on the value of your order may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of our hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected shipping charges at your end.

WHAT TIME WILL MY ORDER ARRIVE?
Deliveries can be made anytime between 8am and 9pm.
CAN YOU DELIVER TO A DIFFERENT ADDRESS OTHER THAN MY BILLING ADDRESS?

Yes, you can have your parcel delivered to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply untick the box that says ‘Deliver to same address’ you will then be given the option to enter a different shipping address. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully delivered.

DO I NEED TO SIGN FOR MY PARCEL?

If you or a neighbour is home to accept the order, then a signature will be required. If nobody is home to receive the parcel, the shipping company will leave a card saying that they have attempted to deliver, and provide you with details on where the parcel has been delivered to. If there are no safe places or available neighbours, the courier will notify you and attempt re-deliver the next working day. Delivery will be re-attempted 3 times before being returned to the depot and retuned back to PrettyLittleThing. If you wish to have the parcel redelivered, please contact us.

WHAT IF MY PARCEL DOESN'T ARRIVE?

You can track the status of your order here. If you are unable to access the status of your order, please contact us and we'll get back to you ASAP.

UNDERSTANDING YOUR TRACKING INFORMATION
TERM EXPLANATION
Delivered The item has either been delivered as addressed or, to a neighbour. Please note Special shipping Guaranteed™ items cannot be delivered to a neighbour
DC Distribution centre
Inward RDC Volumetric Acceptance The item is halfway through its journey
MDN If you see ‘(MDN)’, this is an internal note and nothing to worry about - your item is still on track.
NOT DELIVERED - RETURNED TO NRC We've been unable to deliver the item and there's no return address so we've sent it to our National Return Centre.
Outward RDC Volumetric Acceptance We've collected the item from the sender.
Pre-advice Received The sender has told us they're going to post something, but we haven't received it yet.
Sales Order Raised This is only relevant to the sender.
Missing pre-advice The parcel information has not yet been loaded onto our online system. However, the parcel has entered and is still moving within our network.
Order generated The parcel has been booked onto our system but has not yet been collected.
'Sorted at national hub' or 'Hub trailer via sorter' The parcel is being sorted at one of our National Hubs and will shortly be on its way to your local shipping depot.
Receipt at depot The parcel is at either the collection or shipping depot, please check the tracking information
Misrouted at depot The parcel has been sent to the incorrect depot but will be re-routed. Please allow 48 hours for the parcel to reach your local courier.
Manifested for delivery/ 'Manifested to courier' or 'Out for Delivery' The parcel has been assigned to the courier for shipping. It will typically be followed by a 'courier received' scan, once the courier is in receipt of the parcel.
Courier received The parcel is with the courier for delivery, our couriers work between 8am-9pm.
Carried forward The courier has been unable to deliver the parcel but will re- attempt the next working day.
Not delivered due to address query We have had a problem delivering your parcel, if you are the shipper of the parcel, please contact us, with contact details for the recipient. If you are the recipient of the parcel, please contact your shipper, they will be able to resolve this on your behalf.
DISPUTED DELIVERY
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

Still need our help? Hit us up below.
FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.